Our Return Policy
We do not accept returns request based on customer’s preference or convenience.
* The following examples are considered as customer's preference and convenience:
- The product did not meet your expectations
- Size and fitting does not work with your face
- Ordered the wrong product
Refund & ExchangeFor the following cases, we offer refund services:
- Scratch marks found upon arrival
- Initial factory defect found in the product
- Wrong product delivered
If your product falls under the above circumstances, please fill out our contact form. Customer service will get back to your inquiry with instructions for next steps. Please ensure that you have your product and receipt with you.
Once you have completed the return process, please place a new order of your choice from our website.
We do not accept returns/refund request for the following cases:
- Items that have been used (this excludes items with any defects)
- More than 8 days have passed since the delivery date
- Items that have been used, washed or customized
- Product has been damaged or lost
- Tags, labels and/or any accessories included in the product have been damaged or lost
- Product with odor, stain and damage caused by the customer
For product that are valid for exchange, we will cover the delivery fee. Upon returning the item, please ensure to send by C.O.D (cash on delivery or similar services offered by your carrier in your region).
Upon receiving a refund request, we will cancel the payment and initiate the refund to your credit card company.